Shipping Policy & FAQ

Q: What is the delivery time for your products?

A: We have suppliers all over the world, so it depends where it's shipped from. If it's coming from overseas the package takes roughly 2-3 weeks (3-5 weeks due to COVID-19). If it's coming from North America 5-10 business days (10 -15 business days due to COVID-19). We know it's not as fast as everyone would like, but we're doing our best to keep everyone safe, and that's why we have some delays. Thank you for your patience.

Q: How much does it cost for shipping?

A: All products shipping out of warehouses within the USA to USA are FREE! Any products within USA based warehouses shipping to Canada include a $10 fee. All products shipping out of international warehouses to USA or Canada will be charged either a $2.95 fee, or a $3.95 fee depending on the product.

Q: Where do you ship to?

A: We are currently only servicing the USA, and Canada, but we hope to expand further. Please check back with us in the near future!

Q: What materials do you use  in your products?

A: We try to be as transparent as possible with every product. We always list the material used. None of our products are made out of nickel, lead, or cadmium due to adverse health effects of wearing such jewelry. If our product states a finish, or plating, that means that the product is coated with that material. If we state something is 100% that material, then it is completely and wholly that material.

Q: How can I connect with you or speak with you?

A: We are reachable by email at info@numenavenue.com and through chat on Facebook. Our promise to you is to reply within 24 hrs.